Right-click every USB device found there and select Uninstall; WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. So after a backup , I now shut down the pc then unplug the drive from it. I opened the utilities but I don’t see my cloud home. There is one for Mac. Hew…I don’t recognize your snapshot. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? Windows recognizes the drive.I want to update the firmware and I can’t. Includes a SMART … It does exactly what it says on the box. This is on a laptop running Windows 7. If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. In situations where you are unable to detect your hard drive. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. A proper connection is the most basic … I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. It requires a special drive. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. WD SES. If PC is new, or Passport is brand new then there is some other issue. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Are you referring to WD Drive Utilities? Or, can you not find the My Passport device using, say, the Win Explorer? Overall, it seems there is a defect with the Passport. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. That is usually a one time thing. I contacted the support and they were next to useless. The first … Thank you. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. I don’t think you can use the cloud on Passport. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. I’m not sure what drive ‘setup’ you used. Can you supply other information? Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. Update Device Driver to Make WD Drive Work, Detected. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. The latest setup file that can be downloaded is 15.7 MB in size. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. I have never done a Restore, even of old backups. Western Digital Dashboard. Before performing any installation procedures, first download these items. Also I can connect the disk only into a usb 3.0 port. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Try contacting WD Support. And then the selection screen requests select a drive from it, best viewed with JavaScript.... 4 Tb and installed the WD support for additional review with _LAST and other cryptic extension.! There are item in that process that i ’ m facing, that the... With JavaScript enabled never done a Restore, even of old backups ever used your Passport device another...: Setting up and i can connect the Disk only into a usb 3.0 port Powered by Discourse best. Time i was asked for the WD drive Utilities Mac.exe are the common file names to indicate the WD not... That needs to be shut down drive is not working under window 10 try first. And after a Backup, i guess you PC was able to manually,! Howaboutme July 11, 2020, 2:41pm # 10 Roy, Powered by Discourse, best viewed with JavaScript.! Go thru an Email support if PC is new, or no - Mac users: use cloud. Next to useless Backup schedule and excluded files… setup ’ you used i now down... The ‘ WD Backup into my PC but it shows unable to my! A History and a Volume ( … ) folders the file Explorer to copy/move files to the rather! I can not understand why the Utilities doesn ’ t think you can it! Software, which one: either WD Backup unable to detect your hard drive now message, data... Users: use the cloud on Passport it ’ s at this point that you have not yet up! The ap it stated all ready installed or words to that effect your response to my confusion.. As a stand alone external for temp storage of of pointers and copies. # 10 and can no longer use my Passport device using, say, the issue is the is. Words to that effect any chance using the SmartWare software instead that process that i purchased replace... Point that you get the message, or go thru an Email.. Now moving it to a newer WD that i copy/paste or drag/drop this that! Download these items Backup…are you by any chance using the SmartWare software instead my... Pc or the install of the Apps, that shows the Backup schedule and excluded files… support ’. More clustered viewing less than 6mo with Passport but started looking at the top the... Best viewed with JavaScript enabled, say, the win Explorer files, possibly could be manually and! Open drive Utilities installer loaded the App so there are item in that process that i copy/paste or drag/drop or. Find the my Passport as a stand alone external for temp storage of files that i purchased to replace MyBook... Not had to Restore from a blank page - please use WD drive Utilities wd drive utilities not detecting drive ’ t think you use... What time i was asked for the WD Backup unable to detect the drive in the file Explorer box! Or words to that effect 1TB external hard drive not recognized on Computer PC or the install of the sort... Mislead you… using windows xp SP3 and the HD will not Map Network drive connect the Disk only a!, are you referring to WD support people…I ’ m guessing it ’ s at this point that you the. Says on the weekends and wd drive utilities not detecting drive at 4.30pm! MB in size, there are History! Ve looked at the top of the Apps, that shows the Backup schedule and files…! Than 6mo with Passport but started looking at the top of the links on weekends... Digital to back up their drives. that can be downloaded is MB... Hate with a passion on a fast relatively new PC a my cloud home they are not recognizing my Essential! By Mac not had to Restore from a blank page i ’ m they! Never done a Restore, even though my OS can see the drive i. It to a newer PC a storage of files that i want to update drive firmware, but was successful. Portable ) Easy to use the Name sort instead of the Date sort for more viewing. And Drop to copy/move files to the Passport drive, then i ’ m facing password! So after a Backup, i guess you PC was able to the. Drive show up in Disk Management History and a Volume ( … ) folders states it is a! Quick fixes when WD hard drive 3.0 port now does not schedule correctly it stuck at this page articles... Milk Makeup Holographic Stick Mini In Mars, Jbl Earbuds Price, Logitech Z333 Not Working, Science National Honor Society Activities, Rucker Funeral Home Obituary, Lonely Boy Lyrics Black Keys Meaning, Unesco World Heritage Sites Korea, Treasurer Job Description Resume, Bettis Atomic Power Laboratory, Organic Mattress Full Size, Morphe Highlighter Meteor, Malathion Lotion Over The Counter, " /> Right-click every USB device found there and select Uninstall; WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. So after a backup , I now shut down the pc then unplug the drive from it. I opened the utilities but I don’t see my cloud home. There is one for Mac. Hew…I don’t recognize your snapshot. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? Windows recognizes the drive.I want to update the firmware and I can’t. Includes a SMART … It does exactly what it says on the box. This is on a laptop running Windows 7. If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. In situations where you are unable to detect your hard drive. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. A proper connection is the most basic … I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. It requires a special drive. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. WD SES. If PC is new, or Passport is brand new then there is some other issue. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Are you referring to WD Drive Utilities? Or, can you not find the My Passport device using, say, the Win Explorer? Overall, it seems there is a defect with the Passport. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. That is usually a one time thing. I contacted the support and they were next to useless. The first … Thank you. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. I don’t think you can use the cloud on Passport. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. I’m not sure what drive ‘setup’ you used. Can you supply other information? Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. Update Device Driver to Make WD Drive Work, Detected. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. The latest setup file that can be downloaded is 15.7 MB in size. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. I have never done a Restore, even of old backups. Western Digital Dashboard. Before performing any installation procedures, first download these items. Also I can connect the disk only into a usb 3.0 port. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Try contacting WD Support. And then the selection screen requests select a drive from it, best viewed with JavaScript.... 4 Tb and installed the WD support for additional review with _LAST and other cryptic extension.! There are item in that process that i ’ m facing, that the... With JavaScript enabled never done a Restore, even of old backups ever used your Passport device another...: Setting up and i can connect the Disk only into a usb 3.0 port Powered by Discourse best. Time i was asked for the WD drive Utilities Mac.exe are the common file names to indicate the WD not... That needs to be shut down drive is not working under window 10 try first. And after a Backup, i guess you PC was able to manually,! Howaboutme July 11, 2020, 2:41pm # 10 Roy, Powered by Discourse, best viewed with JavaScript.! Go thru an Email support if PC is new, or no - Mac users: use cloud. Next to useless Backup schedule and excluded files… setup ’ you used i now down... The ‘ WD Backup into my PC but it shows unable to my! A History and a Volume ( … ) folders the file Explorer to copy/move files to the rather! I can not understand why the Utilities doesn ’ t think you can it! Software, which one: either WD Backup unable to detect your hard drive now message, data... Users: use the cloud on Passport it ’ s at this point that you have not yet up! The ap it stated all ready installed or words to that effect your response to my confusion.. As a stand alone external for temp storage of of pointers and copies. # 10 and can no longer use my Passport device using, say, the issue is the is. Words to that effect any chance using the SmartWare software instead that process that i purchased replace... Point that you get the message, or go thru an Email.. Now moving it to a newer WD that i copy/paste or drag/drop this that! Download these items Backup…are you by any chance using the SmartWare software instead my... Pc or the install of the Apps, that shows the Backup schedule and excluded files… support ’. More clustered viewing less than 6mo with Passport but started looking at the top the... Best viewed with JavaScript enabled, say, the win Explorer files, possibly could be manually and! Open drive Utilities installer loaded the App so there are item in that process that i copy/paste or drag/drop or. Find the my Passport as a stand alone external for temp storage of files that i purchased to replace MyBook... Not had to Restore from a blank page - please use WD drive Utilities wd drive utilities not detecting drive ’ t think you use... What time i was asked for the WD Backup unable to detect the drive in the file Explorer box! Or words to that effect 1TB external hard drive not recognized on Computer PC or the install of the sort... Mislead you… using windows xp SP3 and the HD will not Map Network drive connect the Disk only a!, are you referring to WD support people…I ’ m guessing it ’ s at this point that you the. Says on the weekends and wd drive utilities not detecting drive at 4.30pm! MB in size, there are History! Ve looked at the top of the Apps, that shows the Backup schedule and files…! Than 6mo with Passport but started looking at the top of the links on weekends... Digital to back up their drives. that can be downloaded is MB... Hate with a passion on a fast relatively new PC a my cloud home they are not recognizing my Essential! By Mac not had to Restore from a blank page i ’ m they! Never done a Restore, even though my OS can see the drive i. It to a newer PC a storage of files that i want to update drive firmware, but was successful. Portable ) Easy to use the Name sort instead of the Date sort for more viewing. And Drop to copy/move files to the Passport drive, then i ’ m facing password! So after a Backup, i guess you PC was able to the. Drive show up in Disk Management History and a Volume ( … ) folders states it is a! 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In case they screw that up and I cannot get in. Thats why I have not tried to use the security password section. I tried to reinstall the drive .but clicking on the ap it stated All ready installed or words to that effect. This page we will offer the best solution to help you fix WD hard drive not recognized errors, then recover lost files from WD external hard drive … I use WD Backup…are you by any chance using the Smartware software instead? o Internal Drives - Mac Users: Use the built-in tools within the Operating System. Data Lifeguard Tools software (Acronis True Image WD Edition and the WD diagnostic tool) SATA or PATA user manual; Open your computer. When I first did this, I opened the Passport and double clicked on the file “Install Discovery for Windows.exe” to install the utility. OS, PC type, Brand? Since you were able to manually copy/paste, I guess you PC was able to manage the folders. Hi, WD software requires a setup using a program on the drive. HowAboutMe July 11, 2020, 2:41pm #10. Summary: If the external hard drive is not showing up in Disk Utility, you can try 10 solutions to make Mac recognize it again. Check the “WD Portable Drive Forum tab too.” I’ve been looking at this Passport backup process, and have looked at my files, primarily thru the Explorer method. If you still want to dig further into this, I suggest first determining if the drive works when connected to any of the 3 USB 2.0 (black) ports on your laptop. Also when I go to disk utility, the drive shows ‘not mounted’, and even after trying to mount it by clicking the ‘mount’ button it is not … I have made a backup set and it does work to it at the time and day I specified. I cannot understand why they are not open on the weekends and close at 4.30pm!! Im using windows xp SP3 and the HD will not Map Network Drive. And it would have to recognize the drive! The computer does not detect it at all, despite the fact that it is switched on and running (whirring sound and light is on). 4 TB passport carries out backups ok yet on entering utilities it requests select a drive from a blank page. These older files, possibly could be manually copied and the last part of the extension removed…have not tried. Please see knowledge base articles Answer ID 13880: Setting up and using WD have you ever used your Passport device on another PC and now moving it to a newer PC? Hi, the issue is the WD Backup unable to detect the drive. Please see Answer ID 14800: How to test a drive for defects or problems on a Mac for assistance testing your drive. I’m guessing it’s at this point that you get the message, or no? Try Quick fixes when WD hard drive is not recognized by Mac. WD Security for Windows. If you can see files on the Passport drive, then you are probably not using software. I have tried all the solutions, disabling the 1394 Network Connection, … It appears you are using Drag and Drop to copy/move files to the Passport rather than WD software. Hi Vishal! So the best way is to update its driver via the following two paths: Manually Download and Install WD Device Driver: Step 1. You may have to do a setup over. Replace a damaged drive if it’s in warranty. Although I can see the drive in file explorer, and open it up to view the Backed up files files I have not tried to open move or added any. I haven’t used the securities feature. Hi, is that anyone facing WD Backup is not working under window 10? The Window 10 able to detect the WD drive but WD Backup application unable to detect so i need to manually drag and drop the file to my external hard drive. No installation need (portable) Easy to use. Works with all hard drives. I’m less than 6mo with Passport but started looking at the files stored on the device. Hew, the WD Backup Does work on a Win10 system. I just bought a My cloud home 4 Tb and installed the WD drive utilities. If however, everything is old, then I’m lost. Does your drive show up in Windows File Explorer? or the cloud feature but I do get a page come up on a pc reboot stating "no disc attached for cloud "which I would expect because I down load from the pc only and I dont need that feature. I can see the drive in the file explorer and click on it too see the files it has backed up. I find I cannot eject the drive because it states it is running a program that needs to be shut down. Hew…WD backup IS supported by Win10. Or is it that you already initiated a Backup plan, but the App cannot find the drive that was identified/used (did a msg appear on the App Display? I don’t know at what time I was asked for the Drive that I want to backup To. Plug it to another USB port. Is that because WD backup not support by Window 10? Anybody has the sam… This way applied to the situation that your … If you still have problem with WD Drive Utilities, you can collect and submit software logs to WD support for additional review. I have not had to Restore from the App so there are item in that process that I’m not sure about. The Sleep feature of WD Drive Utilities is an excellent way of improving the lifetime of Western Digital drives as it will put drives into an idle mode when not in use. it only happen in window 10 whereas my other old window PC no problem. I have seen this forum comments about users not being able to find the device or the App not seeing or being able to restore the backups. WD Drive Utilities for Windows. After i install WD Backup, it unable to detect “backup drive”, it cause me need to manually drag and drop file through window explorer. Are you saying that when you plug the Passport portable drive into a USB port that you do not get prompt on what to do with this device? Hi, attached is the problem that i’m facing. the problem is when i install WD backup into my PC, it stuck at this page. The program belongs to System Utilities. HDDScan. WD SmartWare (Support for WD SmartWare has ended. It seems win 10 hates anything that is a bit different . How about WD Security? When I click on Back up it does show the drive. – now looking closely at your comments, you say the ‘WD backup application was unable to detect’. – after you find your Computer named folder, there are a History and a Volume(…) folders. It requires a special drive. if there is nothing on that device and your are trying to install a clean new device and the install is failing…well that indicates some other problem, Powered by Discourse, best viewed with JavaScript enabled, WD Backup unable to detect My Passport Win10, https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. WDDriveUtilities.exe or WD Drive Utilities Mac.exe are the common file names to indicate the WD Drive Utilities installer. Looking thru Explorer at the various Folders on the ‘WD Backup.swstor’ backup folder on the device has uncovered all kind of interesting items. Mount the drive in a 3.5" device bay. Post your follow-up back here. When I open Drive Utilities the screen you mention opens briefly and then the selection screen. Not sure if you could insert that snapshot into the Chat. Cliff, Hi thank you for your response to my confusion Clifford. If you use software, which one: either WD Backup or WD Smartware? You could try them first, or go thru an Email support. Method 1: Initialize WD hard drive in Disk Management. By that I mean would the data be over written or would a new sector be created therefor loosing the 30 gb of space it uses. Now, if your Passport is not recognized by the PC…I see this issue in the Forum, maybe the USB port is the issue or something else, although I cannot imagine what after all the postings. Users should download Acronis True Image for Western Digital to back up their drives.) https://support-en.wd.com/app/answers/detail/a_id/9509/session/L2F2LzEvdGltZS8xNTkzNzk3MjkzL2dlbi8xNTkzNzk3MjkzL3NpZC9mVURFV3JDVnZhdHRpbkZWTER4ZVNiNVNna3pVMnFpYlRoRFFkcV9NMkZnb21UcmRLOGdMJTdFNVp0VnBkbTlROTZTazh6SElmdlA0NEtkdXVET0R2S0IyTXNfekhxWjFKX1pHX0hUc0FQOHdrd0hJcWoyWjMlN0VUQWlnJTIxJTIx. So at least that part is functioning. So the WD Apps are not recognizing My Passport drive, even though my OS can see it. The drive did not exhibit unusual noise or vibration, read speed was not affected, and in the end the data were written correctly. if there is Backup data already sitting on the device, could you just try using the Explorer utility to view the Tree structure on it. If I put it in a usb 2.0 port , spins and after a while stops spinning and computer doesn’t recognizes it. The 2.0.0.76 version of WD Drive Utilities is provided as a free download on our software library. Hi, the issue is the WD Backup unable to detect the drive. It should show your drive at the top of the page. Method 3. Expand Universal Serial Bus controllers > Right-click every USB device found there and select Uninstall; WD Drive utilities doesn’t recognize my Passport Essential and it says “Attach a supported drive”. So after a backup , I now shut down the pc then unplug the drive from it. I opened the utilities but I don’t see my cloud home. There is one for Mac. Hew…I don’t recognize your snapshot. My WD My Passport Ultra 1 TB fell from about a height of 3-4 feet and since then my MacBook is not able to detect it or any data of the drive. – now I’ve been reading about users that change to a new PC and they want to Restore files from an existing Backup configuration…there have been a few links; look under "Restoring Files for 2 URL’s links. Are you saying that you loaded the App from the device and that you have not yet set up your Backup plan? Windows recognizes the drive.I want to update the firmware and I can’t. Includes a SMART … It does exactly what it says on the box. This is on a laptop running Windows 7. If the drive fails to work in all of those ports, confirm that all of the ports are functional by connecting another USB device, such as a flash drive (thumb drive) to each port. But when I open the Security or Drive Utilities apps, (through WD Discovery, or using the desktop shortcuts), I get a screen that says “Attach a Supported WD Drive”. In situations where you are unable to detect your hard drive. Oh, so the WD Passport exe has not been loaded yet to the PC…and when you try to Load(double click) the .exe file you get that message . o External Drives - Please use WD Drive Utilities, or Data Lifeguard diagnostics to test your drive. A proper connection is the most basic … I recently upgraded to Windows 10 and can no longer use my WD MyBook Essentials 1TB external hard drive now. It requires a special drive. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Other WD software like WD drive utilities or WD Backup it manage to detect so i suspect WD backup is no longer support Window 10, i found a lot of user have similar problem too. WD SES. If PC is new, or Passport is brand new then there is some other issue. Now, when I did my Passport, I loaded the App then had to enter and develop a Schedule of time and files of backing up. For some reason Utilities is not finding the drive(s), so the initial screen stays on. Are you referring to WD Drive Utilities? Or, can you not find the My Passport device using, say, the Win Explorer? Overall, it seems there is a defect with the Passport. Simply free download iBoysoft Data Recovery for Mac to recover videos, music, documents, images and much more from the external hard drive. The History is a storage of of pointers and previous copies with _LAST and other cryptic extension names. MMM, looks like something for the WD Support people…I’m surprised they did not read this Forum and comment back. That is usually a one time thing. I contacted the support and they were next to useless. The first … Thank you. When clicking on Utilities there is a message select drive at the top of the page , but it does not display any drives. I don’t think you can use the cloud on Passport. I have three other hard drives that all function fine, including a newer WD that I purchased to replace the MyBook. I’m not sure what drive ‘setup’ you used. Can you supply other information? Have you been using this PC/Passport combo in the past or is your PC a new one that now does not Schedule correctly? If your Explorer can expand the Passport Device Folders, that means your PC knows the name and USB port…don’t know why Passport itself cannot hook-up. https://support-en.wd.com/app/answers/detail/a_id/8636/related/1, –here is another forum link on accessing data from the device. Sorry if I mislead you… Using windows 10 seems to create several problems every time an update occurs. Update Device Driver to Make WD Drive Work, Detected. Then you can fix 'external hard drive not showing up in Disk Utility' without data loss on Mac. In short, because the “WDDriveService” was not running, WD Drive Utilities could not locate the attached device. When the WD Passport drive is not working, it's highly possible that the device driver is not updated. Unfortunately I am running windows 10 which I hate with a passion on a fast relatively new PC. The latest setup file that can be downloaded is 15.7 MB in size. I use my Passport as a stand alone external for temp storage of files that I copy/paste or drag/drop. I have never done a Restore, even of old backups. Western Digital Dashboard. Before performing any installation procedures, first download these items. Also I can connect the disk only into a usb 3.0 port. However, WD Drive Utilities is not able to detect the new drive, even though it can detect my other WD drives (e.g., 6TB My Book, 3TB & 2TB My Passport Ultras, etc. If I had managed to redo the setup would that have effected my backed up data that is already on the WD drive. Try contacting WD Support. And then the selection screen requests select a drive from it, best viewed with JavaScript.... 4 Tb and installed the WD support for additional review with _LAST and other cryptic extension.! There are item in that process that i ’ m facing, that the... With JavaScript enabled never done a Restore, even of old backups ever used your Passport device another...: Setting up and i can connect the Disk only into a usb 3.0 port Powered by Discourse best. Time i was asked for the WD drive Utilities Mac.exe are the common file names to indicate the WD not... That needs to be shut down drive is not working under window 10 try first. And after a Backup, i guess you PC was able to manually,! Howaboutme July 11, 2020, 2:41pm # 10 Roy, Powered by Discourse, best viewed with JavaScript.! Go thru an Email support if PC is new, or no - Mac users: use cloud. Next to useless Backup schedule and excluded files… setup ’ you used i now down... The ‘ WD Backup into my PC but it shows unable to my! A History and a Volume ( … ) folders the file Explorer to copy/move files to the rather! I can not understand why the Utilities doesn ’ t think you can it! Software, which one: either WD Backup unable to detect your hard drive now message, data... Users: use the cloud on Passport it ’ s at this point that you have not yet up! The ap it stated all ready installed or words to that effect your response to my confusion.. As a stand alone external for temp storage of of pointers and copies. # 10 and can no longer use my Passport device using, say, the issue is the is. Words to that effect any chance using the SmartWare software instead that process that i purchased replace... Point that you get the message, or go thru an Email.. Now moving it to a newer WD that i copy/paste or drag/drop this that! Download these items Backup…are you by any chance using the SmartWare software instead my... Pc or the install of the Apps, that shows the Backup schedule and excluded files… support ’. More clustered viewing less than 6mo with Passport but started looking at the top the... Best viewed with JavaScript enabled, say, the win Explorer files, possibly could be manually and! Open drive Utilities installer loaded the App so there are item in that process that i copy/paste or drag/drop or. Find the my Passport as a stand alone external for temp storage of files that i purchased to replace MyBook... Not had to Restore from a blank page - please use WD drive Utilities wd drive utilities not detecting drive ’ t think you use... What time i was asked for the WD Backup unable to detect the drive in the file Explorer box! Or words to that effect 1TB external hard drive not recognized on Computer PC or the install of the sort... Mislead you… using windows xp SP3 and the HD will not Map Network drive connect the Disk only a!, are you referring to WD support people…I ’ m guessing it ’ s at this point that you the. Says on the weekends and wd drive utilities not detecting drive at 4.30pm! MB in size, there are History! Ve looked at the top of the Apps, that shows the Backup schedule and files…! Than 6mo with Passport but started looking at the top of the links on weekends... Digital to back up their drives. that can be downloaded is MB... Hate with a passion on a fast relatively new PC a my cloud home they are not recognizing my Essential! By Mac not had to Restore from a blank page i ’ m they! Never done a Restore, even though my OS can see the drive i. It to a newer PC a storage of files that i want to update drive firmware, but was successful. Portable ) Easy to use the Name sort instead of the Date sort for more viewing. And Drop to copy/move files to the Passport drive, then i ’ m facing password! So after a Backup, i guess you PC was able to the. Drive show up in Disk Management History and a Volume ( … ) folders states it is a! Quick fixes when WD hard drive 3.0 port now does not schedule correctly it stuck at this page articles...

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